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Infrastructure Operations Management Services
Provided strategic leadership and tactical oversight during lifecycle management of EQT Enterprise Technical Architectures (ETAs). Directed ETA, encompassing operations, maintenance of hardware and software entities of service desk, desktop, servers, database, sans, network, telecom, as well as data centers. Served as IT infrastructure liaison and solutions architect to executives, business units and application groups. Held budgetary responsibilities, including trending, base lining and establishing three year roadmaps in reference to MLPS PIP, SONET, server virtualization, disaster recovery, VoIP, as well as unified communication and information security architecture.
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Contributed to chief information officer, directors and technical interchange meetings. Coordinated integrated working groups across enterprise.
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Held acquisition and procurement responsibilities of components of TA. Managed/directed infrastructure contracts and provided input.
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Reduced volume of vendors and renegotiated terms over three year period with established discounts based on spend volume, resulting in savings of 20%.
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Directed employee performance evaluation and compensation of infrastructure managers as well as subordinates.
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Served as acting director, program management office, encompassing chairing process steering committed as well as overseeing design and implementation of information technology infrastructure library methodology.
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Implemented Enterprise MPLS PIP.
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Designed and implemented ITIL design service packages for change management, incident management, request for fulfillment, as well as initial service catalog.
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Provided customer centric environment with effective management of enterprise chases. Streamlined existing incumbent process effectively. Incorporated best practices, proven as cost-effective within industry.
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